London has one of the world’s most established taxi markets: black cabs, private hire (minicabs), and app-based services all compete for your journey. Online booking through a licensed operator like Airport Transfers Taxi gives you something the street hail cannot — a confirmed time, vehicle class, and price before you travel.
If you have never booked online before, this walkthrough covers the full process from address entry to driver arrival.
Step 1: Enter pickup and destination
Open the booking page and type your pickup address using the search box powered by Google Maps. Select the correct result — include flat numbers and postcodes for apartments. Enter your destination the same way, whether that is an airport terminal, hotel, station, or business address.
For airport runs, add your flight number in the notes field when prompted. This helps operations adjust for delays on arrivals.
Step 2: Choose date, time, and passengers
Select immediate travel only if you genuinely need dispatch now; for flights and meetings, pre-booking is strongly recommended. Specify passenger count and luggage so you are offered suitable vehicles — a saloon fits three passengers with moderate bags; estates and MPVs handle more.
Step 3: Review vehicles and fixed quote
Compare options such as standard saloon, estate, or MPV. Each shows a fixed fare for your route. Read what is included (standard waiting allowance, route, etc.) in the confirmation step. Executive vehicles may be available for corporate clients on request.
Step 4: Pay and confirm
Pay securely by card. You receive an email confirmation with journey summary, reference number, and support contact. Keep your phone charged on the day of travel — drivers or dispatch may call if they cannot see you at a busy pickup point.
Step 5: On the day of travel
Be ready at the agreed time at the pickup point described in your booking. For airports, follow terminal pickup instructions in your email. After the journey, your receipt is available for expenses. Questions? Visit our FAQ or contact support 24/7.